I CANNOT agree with WSJ's January 13 report on VA "indifference." My experience since 1992 has been quite the opposite, other than a few instances where staffers were in an inappropriate position of authority. Instead VA has been amazingly attentive to my concerns, and concerns of the veterans of our C-123 Veterans Association.
For instance, this MLK holiday weekend a dedicated claims worker in the VA St Paul Regional Office has been reviewing veterans' claims and resolving many which have taken too long.
That worker has been available for detailed inquiries, and has resolved claims in as little as 16 days for a terminal veteran.
Mr. McDonald's leadership cannot inspire everyone at VA nor can he do the work of all 300,000 employees. His leadership, however, is as telling as it can be. I cannot imagine any cabinet officer working as hard at such a thankless job.
As for medical care, I've had some disappointments but in the decades since my injury, probably fewer complaints with VA than I'd have had with my civilian practitioners, and certainly a more comprehensive package of care offered me...dental, prosthetics, rehab, pharmacy, ophthalmology, general medicine and other benefits essential to a disabled veteran.
Veterans are lucky to be able to say to Secretary McDonald, "Thank you for YOUR service!"