Showing posts with label Harvard business school. Show all posts
Showing posts with label Harvard business school. Show all posts

30 December 2016

Harvard Business School reports significant VA improvement under Secretary McDonald

The VA, to be sure, was a national embarrassment a few years ago. So why has it every national veterans organization asked President-elect Trump to retain VA Secretary Robert McDonald?

In 2014 a wave of revelations found administrators falsifying documents in order to create the impression that they were compliant with departmental requirements regarding wait times. Veterans died while waiting for care, and overworked doctors began leaving the system in droves.

However, that was before President Obama tapped Army veteran and former Proctor and Gamble chairman and CEO Robert McDonald to take over the system in an attempt to turn it around. McDonald stepped into the role of VA secretary in July 2014, and since then, according to two recent reports by outside groups, the results have been dramatic.