VA has finally agreed to investigate their own publications. We explained to VA that even their Board of Veterans Affairs was denying veterans' claims by citing inaccurate forms and web pages.
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6:36 AM (6 minutes ago)
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Dear Mr. Carter:
The U.S. Department of Veterans Affairs Office of Inspector General (OIG) has opened a case based on a review of the information you reported to our office regarding inappropriate denial of benefits for Veterans . The case number assigned is 2020-02211-HL-0822.
Now that we have opened a case, our office will review the issues you reported, or ask an impartial VA official to conduct the review. If we ask another VA office to conduct the review, we will ensure the reviewer fully examines the issues before closing the case. Please be advised that once a case is opened, we cannot discuss its progress.
We will contact you again only if we need more information. Otherwise, we will notify you when the case is closed. Thank you for contacting the VA OIG Hotline.
Sincerely,
Crystal/xxxxxx
VA OIG Hotline (53E)
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