I gave all the details to the telephone operator who finally called back eight days after two messages were left on their machine...I repeated the situation, my medical issues of cancer and heart disease plus the newly-found cervical and lumbar damage, and Palo Alto's recommendation to see my doc in a couple weeks. I was given an appointment three months out and told I was to be seen twice a year...although if I had a medical emergency I could be seen earlier. This didn't feel top-notch, and I told the scheduler I had the resources to be seen elsewhere more promptly.
|VA Clinic, Fort Collins, CO|
The appointment itself was perfect: I was quickly processed through the front desk, waited about five to ten minutes before I was called by my doctor himself, received thorough counseling and review of the Palo Alto information, and escorted to the door by him when our visit was over.
A disappointment: I asked to see the administrator but after ten minutes, was told she was at an urgent event in Greeley. I left my card but have not been called back. I wanted to relate the initial appointment difficulty, express my satisfaction with the care that day and the rescheduled date, and discuss an upcoming Vietnam Veterans of America Town Hall meeting.